Exchange and Return policy

Exchange & Return Policy

At Dimplora, we value your trust and want you to have complete confidence when shopping with us. To ensure a smooth and transparent process, please review our return, exchange, and refund guidelines below.

✅ Return Eligibility

We accept returns under the following conditions:

• Items must be unused, unworn, and returned in their original packaging.
• A return request must be submitted within 3 days of delivery.
• Returned products will undergo a quality inspection upon receipt.
• The original invoice must be included with the return.

🚫 Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made jewellery
• Items purchased during sale events or promotional offers
• Products damaged due to mishandling, improper care, or regular wear & tear

📦 How to Request a Return

• Email us at contact.dimplora@gmail.com with your Order ID and reason for return.
• Our team will provide detailed return instructions and a shipping label (if applicable).
• Ship the product to the return address shared by our team.

Please note: Return shipping charges are the responsibility of the customer, unless the product was damaged or incorrectly delivered.

💰 Refund Policy

• Once we receive and inspect the returned item, you will be notified of approval or rejection.
• Approved refunds will be processed within 5–7 business days to the original payment method.
• Shipping charges are non-refundable.

🔁 Exchange Policy

• Exchanges are permitted for the same or similar item of equal value.
• Exchange requests are subject to product availability.

❗ Damaged or Incorrect Products

If you receive a damaged or incorrect item:

• Contact us within 24 hours of delivery.
• Share clear photos/videos of the item and packaging with us via email.
• We will arrange a replacement or full refund at no additional cost.